Enterprise Keycloak Support
Keycloak experts, on call.
Back your migration to Keycloak or your self-hosted deployment with the team that contributes to it. Two tiers, real SLAs, no guessing — whether you use our hosting, run on-premise, or manage your own.
Silver
Business-hours support for teams running Keycloak in production.
- Up to 10 service hours / month
- Architecture review
- Installation & configuration support
- Email support
- 9×5 support (US EST)
- 24h response time
- Quarterly health assessment
Gold
24×7×365 coverage with fast SLAs for revenue-critical deployments.
- 20 service hours / month
- Everything in Silver
- Slack support
- Phone support
- 24×7×365 support
- 4h response time
- Monthly health assessment
- Incident support
- Custom development
What's in Silver vs. Gold
The full breakdown — what you get, response times, and included service hours.
| Silver | Gold | |
|---|---|---|
| Included service hours / month | 10 (max) | 20 |
| Architecture review | ||
| Installation and configuration support | ||
| Email support | ||
| Slack support | ||
| Phone support | ||
| Support hours (US EST) | 9×5 | 24×7×365 |
| Response time | 24 hours | 4 hours |
| Health assessment | Quarterly | Monthly |
| Incident support | ||
| Custom development | ||
| Pricing / month | from $3,500 | from $7,500 |
Engagements teams buy alongside support
Migration to Keycloak
Move off Auth0, Okta, or WorkOS with zero password resets.
Architecture & scaling review
Plan for the next 10× before you hit it.
Zero-downtime upgrades
Stay current on Keycloak without maintenance windows.
Emergency assistance
One-off rescue engagements when production is on fire.
On-prem deployment
We deploy inside your perimeter; you operate.
Custom development
Bespoke extensions and integrations (Gold).
Service hours, incidents & SLAs
What is a service hour?
A service hour is time our engineers spend on proactive work for you — configuration, architecture guidance, reviews, upgrades, and how-to help. Each plan includes a monthly allotment (Silver up to 10, Gold 20).
What is an incident hour?
An incident hour is time spent responding to a production issue you've raised — triage, diagnosis, and resolution under your plan's response-time SLA. Incident hours are tracked separately from service hours.
Which plan has incident support?
Gold. It includes 24×7×365 incident response with a 4-hour SLA. Silver covers proactive service hours during 9×5 business hours.
What if I only need incident support?
Reach out — we can scope a standalone incident-support arrangement that fits how you run Keycloak. Talk to sales and we'll size it with you.